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Services & Support
Friendly and competent local service is the cornerstone of our business. A global network of service engineers and certified SOTAX partners assists you throughout the life cycle of your instrumentation. From on-site installation, calibration, qualification, and training to preventive maintenance, regular re-qualification such as mechanical qualification ASTM or dissolution performance verification (PVT), and uncomplicated troubleshooting support in case of problems. Remain compliant with standards and regulations and optimize uptime of your lab instrumentation. Our experienced service team assists you in determining suitable procedures and qualification intervals.
Multi Vendor Services
Multi-Vendor Services
From qualification of chromatography systems to maintaining your lab compliance schedule, SOTAX multi-vendor services help to manage your costs, increase uptime and free scientists to concentrate on their core competencies. Our highly trained, multi-skilled and certified engineers maintain 95 % of analytical equipment from all leading brands – proving scope to realize cost savings while ensuring consistent and standardized data throughout your laboratory.
- Chromatography (HPLC, UPLC, LC-MS, GC-MS, GC, IC)
- Spectroscopy (UV-Vis, FT-IR, Polarimeter)
- Dissolution systems (various brands)
- Physical testing instruments (various brands)
- Temperature Mapping (Fridges, Freezers, Incubators, Ovens)
Multi Vendor Services
Compliance Services
Compliance Services
Combine installation and equipment qualification to maximize operational performance for your compliance needs. Routine calibration and regular re-qualification ensure that your testing instruments provide results you can rely on at all times.
- Installation
- Installation qualification (IQ)
- Operational qualification (OQ)
- Performance qualification (PQ)
- Dissolution, Performance Verification Testing (PVT)
- Dissolution, Mechanical Qualification (ASTM and USP)
- Routine Calibration
- Re-qualification Services
Support Services
Support Services
Maximize equipment uptime. Your instruments are often subject to tough environments and high utilization in critical processes. Guard against unexpected downtime and prevent 'wear and tear' issues. In case you do experience performance problems, we assist you in getting back up and running again as quickly as possible.
- Training courses
- Preventive Maintenance
- Troubleshooting
- Repair
- Project Management
- Acceptance testing (FAT / SAT)
- Integration with LIMS / MES / ERP
- Relocation Services
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Service Contracts
Service Contracts
Service and software support contracts make your expenses plannable, can provide immediate cost savings, and give you peace of mind as issues are addressed immediately without administrative hurdles. From scheduled maintenance intervals, no additional licence costs for software updates, to regular re-qualification and routine calibration.
Global Service Network
Global Service Network
Competent and friendly local service is the cornerstone of our business. Whether your local contact is one of our direct SOTAX subsidiaries, an independent sales & service partner (distributors and agents), or an independent OEM – our global team of product specialists, technical experts, and field engineers would be pleased to assist you.
